Patient left with £127 phone bill after 49 minutes trying to make an appointment

daily mail ^ | 9th April 2008

[george76]

A patient was left with a phone bill of £127 after being left hanging on the line for 49 minutes to make a hospital appointment.

Wayne Marshall, 30, was left fuming after spending nearly an hour on the phone to the outpatients' department of Broomfield Hospital.

But he was gobsmacked when he discovered the two calls had landed him with a bill of £127 for just trying to rearrange his appointment.

"But when I looked at my bill online I was absolutely flabbergasted. I would have thought it would have been no more than a few quid even with all the time I spent on hold."

Now Mr Marshall is worried other people may be stung by the cost without realising.

He said: "I have spoken to BT and they have told me that there is no mistake. This is especially bad for elderly people if they do not have an itemised bill as they may be in the dark about how much it is costing them to make thses calls."

The outraged patient was charged £2.59 per minute for his calls

[socialismisinsidious]

A true example of how socialism dumbs people down...learned helplessness....he’s angry about the phone bill! Not the stupid government run health care.

[socialismisinsidious]

Socialized Medicine aka Universal Health Care PING LIST

FReepmail me if you want to be added to or removed from this ping list.