On Saturday, I was proceeding to pay off a bill on eBay for 4 small lots from the same dealer. The bill I received in my email was correct, but when I went to checkout, the bill was padded by $25 for “insurance” (not the dealer’s fault, but eBay’s). There was no way for me to correct the amount and after half an hour of trying to fix it, I had to go and pay the amount manually on PayPal, bypassing eBay’s checkout (meaning no recording that the individual lots had been paid off).
Yet another one of eBay’s “problems” were their modifications to the multiple-auctions page to leave feedback. When you roll the mouse over one of the lots to begin a preview, it freezes the whole page and takes upwards of two minutes for the preview to appear (I don’t want the preview, it takes all of 10 seconds to just click on the link). Thanks to that mess, it took me an hour and a half to leave feedback for about 70 lots whereas previously it would take about 15 minutes prior to their “helpful upgrade.”
I cannot believe they are not receiving an epic number of complaints at the f’d up mess they have made. The checkout alone (which if you’re not careful, you’ll fail to notice that when you’re paying off a SINGLE lot, that EVERY OTHER LOT YOU HAVE BID ON is also on the page, too — why the hell are all those there when you’re dealing with just ONE lot ?!?!? Imagine you’re paying monthly bills, and you’re trying to pay off the gas bill, and when you go to pay it off, every other utility, grocery, entertainment expense, etc. is all there too ? F’d up, totally).
9 years I’ve been on eBay and it has NEVER been worse.
You’re echoing each and every complaint I have about it, PLUS...and few know this...when you pay via PayPal but DON’T use ebay’s “pay now” button (visible on your completed, won auction) there are some subtle losses of buyers’ protections that can occur. To escape this so-called “convenience” you have to go and contact the seller and request a separate invoice. Esp if you have mutually agreed to combine shipping. It’s truly a PITA.
They have also screwed up how someone searches for items, taking Buy It Now, and other search variants off, and onto the sidepage, but you have to click on the box and manually hit “buy it now” in a new smaller window and also a search within a set search is screwy too.
FeeBay’s motto: If it’s not broken, fix it.