He's spinning like a gyroscope in his grave, according to those who worked at WM in the Sam Walton days. Nowadays, it's the bottom-line-is-God-screw-the-customer MBAs who are running the show.
Screw the customer? I waited 15 minutes at their paint department, along with two pages for "customer assistance". Finally had to physically grab a kid in the Garden Center to get the keys to open the spray paint locker. I heard customers say,"To Hell with this, I'm going to Ace" more than once. They've cut their staff below a skeleton force to save on wages. Then push the stockers to "show a sense of urgency" when restocking shelves.
[Sidebar]Go into the back of the store, near the rest rooms. There's usually a wall with recall notices posted. Right now at my local WM there are TWENTY-FOUR. Everything from "part make break and cause choking" to "SEVERE BURNS MAY OCCUR" on a kid's make-believe kitchen stove. Add in the unsafe/shoddy quality control on their over-the-counter meds ("Equate" brand) and you get a feel for that bottom-line-is-everything quote.
“Nowadays, it’s the bottom-line-is-God-screw-the-customer MBAs who are running the show. “
WalMart is a reflection of America. There are many freepers who will tell you they embrace that, and are unashamed. In fact, they will ridicule anyone who believes anything contrary to that.