Sorry, but I suspect most of these employees are out at customer locations on service calls and tied to a Call Management System that assigns their workload. When your customer's equipment is down, you don't drop tools at 17:00 and expect to keep your job. You sound like a typical marketing puke -- all flash, but nowhere to be found when problems come up.
IBM must have a lot of shoddy equipment then if they are routinely keeping everyone over 40 hours a week just doing “repair” work. When I was at AT&T, we could comp anything over 45. IBM is going to cut their pay.
Amen! What is really sad for IBM is that the top talent will flow to another company and what is left will have to work longer (for less) to take up the slack. Or ‘the beatings will continue until moral improves’ school of management strikes again!