Does that mean that basically the stuff that the district is gonna have to pay $100M+ to do are things that the vendor would have expected any customer to do and that the customer would have expected to happen ‘’by magic’’? In that case I would fully blame the school district, as long as the vendor did deliver what was promised. I have to deal with customers sometimes who expect things that are neither part of the contract nor would be logical things for me to deliver, but yet are for some reason expected, usually because the customer thinks that their contract for a specified product and service also includes an unlimited right to my time and resources until the customer has what he pretended the contract said.
“Does that mean that basically the stuff that the district is gonna have to pay $100M+ to do are things that the vendor would have expected any customer to do and that the customer would have expected to happen ‘’by magic’’?”
Frequently its because these systems require changes to processes that the customer can’t or won’t agree to. Changes across department lines so dept heads are involved and their fiefdoms are threatened.
“I have to deal with customers sometimes who expect things that are neither part of the contract nor would be logical things for me to deliver,”
Same here, well worded contracts are my friend. Of course Deloitt coulda screwed up too. SAP deployments are no fun.