I am not sure about him not knowing the name of the security guard. The reporter asked him if he would tell them the name of the security guard and his response was, "No."
He said he doesn't know the person because he is new to the church. There are 10,000 people there -- and he's been there for about 3 months. If Mr. Devil had bothered to listen to, and provide, the full quote there would not have been any misunderstandings.
There's a lot of wrong information around. There's no excuse for that bit of falseness, except perhaps carelessness and bias.