Posted on 11/29/2007 11:24:18 AM PST by Zakeet
Craftsman tools are the same as the rest except the lifetime guarantee. They are real tools of course unlike that Chinese cr#p that only looks like tools until you try to use it.
I gave up on Sears the second time they screwed up an online order. Both times, I ordered something and arranged to pick it up at a local store. Both times, instead of walking out with the item I had paid for, I ended up sitting around waiting for 45 minutes, only to be told that they didn't have what I had purchased. Too bad, because they do have very good appliances. I hope they can survive somehow.
I actually carried a broken Snap-On 1/4" ratchet around in my glove box for about ten years until one day I happened upon a Snap-On truck at a Chevy dealer who replaced it for me. (Though he gave me a hard time about it because I wasn't his customer -- why I do like the Sears attitude about the whole thing.)
If Sears dies and Orchard Supply keeps selling Craftsman hand tools, and honoring their warranty, I'll probably go there instead.
Agreed. Tools also can be a good buy if you shop carefully.
I was one of the people in New Jersey who paid for Sears auto service that wasn't performed. I realized this when the headlight I paid to replace wasn't. Big scandal a while back. I used to take my car there for regular oil changes and I've often wondered if the engine problems at 80k miles was due to the oil never really being changed.
While it was before online ordering took off, I remember another now defunct chain called Service Merchandise. They had a precursor to online ordering where you could just use an in-store computer (they called it Silent Sam I think) to purchase from a printed catalog.
The stuff on the floor was just a subset of what they had in storage. Then you’d spend a little more time browsing until they had picked your item and placed it on a conveyor at the checkout location.
I miss that store because they usually had good prices on scientific calculators, especially the HP 48 series. I still use my HP 48GX from time to time. It’s amazing it’s been more than 10 years since I bought it.
If I recall correctly, Bill Cosby did some television/print ads for Service Merchandise.
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