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I didn’t miss this part: “In the event that a motorist refuses to sign, a trooper can simply write ‘refuses to sign’ on the citation, which is then given to the driver, or they can chose to arrest the motorist, Roden said.” Did I miss another part, or are you just making stuff up as you go along?

Massey is asked to sign the ticket but refuses. Trooper Gardner asks him to exit the SUV.
At this point, Massey says he thought they would talk about the circumstances.
Massey fell flat on his back as he was tased. His pregnant wife, Lauren, came out of the car screaming.
“I see this guy pull gun on me,” says Massey. “I thought it was a real gun.”>

Trooper Gardner had ordered Massey to turn around and place his hands behind him twice, and it is an officer’s prerogative whether to arrest someone for not signing a ticket.

Why didn't the cop just write 'driver refuses to sign' on the citation and give the driver a copy of it? It seems to me that the cop handled it very badly.

And the driver makes the statement that he thought the cop had pulled a real gun on him. That is enough to freak anyone out if they were in a similar situation.

The cop needed to explain clearly why the driver was getting a ticket, and then explain the consequences if the driver refused to sign the citation. The cop needed to explain that signing was not an admission of guilt. He did none of these things.

The driver clearly had a little attitude problem, but that in no way justifies the cop's actions as seen on the tape. To shoot the driver in front of his wife and child was way over the line. The video clearly backs this up. The cop needs to be disciplined.

or they can chose to arrest the motorist,

exactly and had the jerk not given his ATTITUDE from the very beginning I doubt that there would have been any arrest or any tasering. Maybe this adult brat might learn a lesson he should have learned in his teen years. From the beginning this idiot’s behavior reflected his disrespect for authority. I guess they’ll never learn.