Replies

Thank you for contacting YouTube about your video player issue! We receive lots of questions from users like you every day. While, we are continually trying our best to give everyone a personal response we encourage you to review the common questions and answers in this automated email to see if they help your situation.

• Why can’t I hear the audio when I’m watching a video?
http://www.google.com/support/youtube/bin/answer.py?answer=58132
• Why does the video keep stopping and starting while I’m watching it?
http://www.google.com/support/youtube/bin/answer.py?answer=56116
• Hello, you either have JavaScript turned off or an old version of Macromedia’s Flash Player. Get the latest Flash player.
http://www.google.com/support/youtube/bin/answer.py?answer=57669
• All videos are stuck on the loading screen.
http://www.google.com/support/youtube/bin/answer.py?answer=58129

If our video player entries don’t answer your questions, and you can’t find the answers elsewhere in the Help Center, we’ll get back to you. If we feel your question has been addressed in the Help Center, you probably won’t receive a response to your email.

We appreciate your interest in YouTube and will use your feedback to continue improving our product for you.

Find help for other issues related to the video player in our Help Center:
http://www.google.com/support/youtube/

Regards,

The YouTube Team

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