From the post: She landed in Phoenix at approximately 1:15 p.m. Arizona time.... With 90 minutes to go for her connecting flight, Gotbaum went to eat lunch at the airport.
That struck me as odd, that a person can miss a connection with 90 minutes between flights.
Even at O'Hare, landing at terminal 3 you can get the F gates in less time then that.
I wonder how longe before some people step up and testify that she was drinking in one of the bars at Sky Harbor. I log about 75-90K miles a year and have never missed a connection when given that kind of time.
That's the first I heard of the timeline. My point was that the media, initially, made this seem like some lady who missed a connection (like so many) and then was refused at the gate.
Our media has condemned our airlines without regard for facts. I travel nearly every week by air and airline customer service stinks.
Unfortunately, passengers stink even more.