It sounds like her family are a lot like the Kennedys. They care about the poor and downtrodden of the world- but only in a general sense. When it comes to real, live people you can actually reach out and touch, they’re unable to translate their so-called good intentions into honest to goodness human interaction.
I too cannot understand why Mrs. Gotbaum did not have an escort.
It looks like the Gotbaum family hasn’t wasted any time getting an attorney and will probably be collecting a huge settlement off of this poor woman’s death.