I would be interested to know what their policy is on enforcing detainment. If the accused acknowledge that they are being detained, do they forcibly restrain (as in handcuffs or zipties) the person and do they forcibly move them back into the store. Also what is the policy on pepper spray should the person refuse to comply.
She was at Mervyns where there would only be 1 or 2 of them on duty. Now there's 3 or 4. I was departmental training officer for a corrections agency and I had a long talk with her about the company's expectations without training.
I told her they're 1 incident away from serious liability problems from employees and customers.
Somehow she gets most of them to come to her office and they wait for the cops. With several other employees there.
If the suspect jumped, they'd wet themselves. Some of the ones I've seen.
When she was new, she tackled a guy who swung on another employee. I asked her what the hell did she think she was doing?
When I broke into the prison system, we had little training. It was kind of go-for-what-you-know. It's okay if you're a 22 year old weight lifter.
She has less training than we had but they can afford to back off. We had to press on.