” . . . one of the most frequent criticisms our agency receives . . . which is that we are not responsive to the public . . .”
No kidding.
Spending highway money to buy ads will NOT make TXDOT responsive to the public.
Listening to the hordes of citizens who told you last year how much we DO NOT WANT your dratted toll roads IS being responsive to the public.
How dense are these people, anyway??