It doesn’t surprise me that Peter Catterall was given poor service for his foot ailment. I have suffered from a lot of foot conditions including sprained ankles, in-grown toe nails, plantus fasciatus and blisters, etc, and always the NHS practitioners were initially dismissive of my problems. I think the NHS has a very low opinion/priority for foot conditions because they deem them to be very low risk (to life).
Well.....for what it's worth...I've had patients complain of all sorts of maladies...and blame the hospital, the Insurance companies, etc...yet they weigh 400 lbs, smoke, and are in noncompliance with their meds.
I'm not saying...this "comment" that you've posted is false, or true. I'm just giving you a different point of view.
The initial visit isn’t a good gauge of anything in this case. An infected wound takes time to manifest signs and symptoms. Had this guy gone to a doctor who denied him antibiotics when the infection presented, it would be different. Sadly, there is no one to blame for this but the patient.
Everyone says physicians schedule follow up visits to increase their income, and there is some truth in that, but then you get one of these.