The Target is great, fantastic service, friendly staff but a horrible return policy. I say that every time but I don’t really expect it to change. Their employees know this so I don’t give them a hard time.
The local Home Depot is awful and I tell them that every time I get something from there because they offer a feedback opp with every purchase. The store is filthy, the employees are surly and the aisles are blocked with hand trucks ALL THE TIME.. To top that off they canceled the military discount program. I use every opportunity to provide them with the countdown to the grand opening of Lowe’s and the address of the local Ace.
Our Walmart is the same way. Dirty store, filthy floors, no cashiers, surly employees, Soviet era styled inventory (half empty shelves and “our truck comes in on Thursday or Friday” excuses).. Here, I use their request for feedback to tell them how bad this store is and how much I like the Walmart in the next city over which is smaller but clean, filled with nice employees and shelves that actually have inventory. If I need a bulb, I can get a bulb not an excuse.
Being on both ends of the customer/supplier relationship I feel a responsibility to shop and patronize at places that make the effort, even if I drive a little longer to get there. I would gladly pay a little more in every aspect of my purchasing life to get better service. I practically have to force my wife to drive with me to the market 10 miles away because they have better service than the local Shaws.
Your a Market Maven. That is a compliment. Ever read the book ‘The Tipping Point’?