[JamesP81]

Overall, kind of a dumb move because it comes across as sounding harsh. Don’t get me wrong, I believe there are some customers who should be “fired”, but you just can’t come out and say that. It’s more creative to just selectively raise the price on the PITA customers until either 1) It becomes profitable to serve them, or 2) They decide to go elsewhere.

I have a friend who owns a web design business. He calls it something else officially, but he has what he calls his 'difficulty fee'. Difficult customers take up his time he could spend working on other projects so he raises their rates, sometimes as much as 200% depending on difficulty. I don't blame him, either. I would too.

[Tall_Texan]

I have a friend who owns a web design business. He calls it something else officially, but he has what he calls his 'difficulty fee'.

I had a friend of a friend who was in a self-employed repair business. He would charge $50 for "GAUB" on some repair tickets and claims he was never once challenged on what the charge was.

It stood for (paraphrasing) "god awful ugly broad" and he would charge it to women who would either pepper him with dumb questions or hector him over how quickly he would be finished with the repair.

Sort of reminds me of our IT department that would sometimes classify user-inflicted computer problems as "I-D-ten-T errors". (ID10T)