~snip~
Converting what would have been a short-term logjam into a yearlong nightmare were several factors: 1) Harty staffed at the low end of what would be necessary to process her tragically low projection of 16.2 million applications, 2) she had no contingency plans, and 3) she inexplicably refused to react when it became clear that she had woefully underestimated.
~snip~
Competence and accountability in government ?? pppffttt..
She was working way above her pay grade which should have been about GS 03.
And they want these folks running our HEALTH CARE SYSTEM????