Difficult to believe; however, there was a time when American corporations prided themselves on giving customer satisfaction. Now they just want the cash, and scr*w you, Buddy.
Oh, you mean back when: the man was the head of the household, parents raised their own children, one income was enough to support a family, laws were enforced fairly, divorce was rare, illegal immigration was against the law, self-defense was legal, children respected adults, every able-bodied person worked and morals were taught in the classroom? I vaguely remember that country. What happened to it, pray tell?
Exactly. In the early 90’s, we were “focused” on customer satisfaction and quality. We modeled the Japanese who were “obsessed” with quality. Then came Walmart. American business discovered that American consumers didn’t care about qualty. They cared about cheap goods. So, kiss quality and customer service goodbye.
My wife worked for a textile company. The Japanese worked them to death on quality in product development but in the end, they bought the cheapest fabric they could get, quality be damned. All they wanted was Mexican cloth even if it was inferior.