Decreasingly so. I had bad experiences with Chase 25 years ago in NYC and, in good economist fashion, took my custom elsewhere and told them why. I have now had two separate banks, with which I was quite happy, end up acquired by what has become JP Morgan Chase, and two loans made by other lenders end up being serviced by them. Every transition to Chase I have had has been botched in one way or another.
Every time I have had to deal with customer service in India, it's been a problem. And, one of the greatest problems is the lying - in one case, two separate Indian customer service representatives of a major software company told me they had resolved a problem and even gave me an 'order number'. When the problem wasn't resolved, and I finally got to a third level supervisor in the US, I found taht the 'order number' was a fake, and the Indian guy (and the supervisor in India) had just flat lied to me.
In part the problem is cultural (India is a country in which lying is endemic and they are not used to our expectations of a representative's ability and willingness to make problem-solving decisions as opposed to read a script), part of it is language (in my experience Indians simply cannot accept the fact that most Westerners cannot understand their English, are offended when we can't understand them, and become testy - I first encountered the problem in the '70s with Indian graduate student TAs), and part of it is simply a lack of knowledge (the cs reps really don't understand the services they're supposedly helping with)
We had an Indian professor in the 70’s and we couldn’t understand him at all. Now I talk withg Indian college students and they have almost no accent.
Cricket match on Saturday here. That’s a benefit of having a lot of Indian students.