My favorite line...
“The Glades decided to buy the dishwasher elsewhere.”
Many of us have decided to buy stuff elsewhere.
I just threw away a Sears Kenmore dishwasher....piece of junk. I’ve had nothing but trouble with their dishwasher (broke & replaced), washing machine (broke & replaced), refrigerator (twice repaired), and dryer (broke & replaced.) The stove is holding up just fine, but we’ll probably replace it to match the new dishwasher.
Now I know why Sears hawks insurance with all their appliances. They are pieces of junk.