[spunkets]

"Once, when a customer made a special order, a background check on the old customer who had passed many such checks done by the shop was forgotten, because the new employee who handled the pick-up thought"

There's a box on the form to be filled in with the background check number. These forms are simple.

"an employee forgot to make sure the customer filled in his county of residence along with mailing address."

The employee should go over the form, to make sure it's filled out right. Horsley should have checked that the forms were also. It's not as if he had to count thousands of grains of sand every night.

[Atlas Sneezed]

The employee should go over the form, to make sure it's filled out right. Horsley should have checked that the forms were also.

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And a rare failure to achieve perfection should mean that he loses his livelihood, right?

(Nothing in the article about multiple warnings, past problems, etc.)