I read elsewhere on FR that maintenance was contracted out last year, but it was only effective this year, and that half of the old maintenance staff quit during the interim, leaving the remaining government staff sorely understaffed, thus the deterioration. If this is true, then Ann is correct.
Maintenance was recently contracted out but apparently houskeeping (janitorial etc.) has been in the hands of a private contractor since 2003. If that is true, then Ann's example is incorrect.