Actually, a man's whose wife and several children died in the fire is complaining publicly that the NYFD didn't get there and start putting water on fast enough. Records show they were there within 4 minutes of the first 911 call, and they got water going almost immediately.
I hadn't read that -- but I wouldn't put too much stock in it. Folks in grief say just about anything.
I don't doubt that NYFD was there in four minutes.