[plan2succeed.org]

You said, "abusive boyfriend posing on the phone as a police officer."

That is a hypothetical argument that does not fit the facts in this case. In this case it appears from the article that the library knew it was the police and still refused them.

Look at the subsequent actions. The Steiner lady said they should have released the info in a life or death situation. That indicates to me she knew they knew they were talking to the police. Else she would have said something else, like, well you should have called the police station right away to confirm their identity. But she didn't say that.

[saquin]

That is a hypothetical argument that does not fit the facts in this case.

Of course. But libraries have to design their policies to deal with a multitude of "hypothetical" situations.