I could ask you the same question. :) Privacy policies exist for a reason, and their ability to comply within ten minutes is just not a big issue. That's not just my opinion; read most of the other responses you are getting on this thread.
The issue is not the time lag. The issue is the refusal to help the police. The later willingness to help the police does not obliterate the previous refusal to help. And by then the help was no longer needed anyway, according to the story.