And your training experience is what?
What I speak of comes from over 28 years of training experience. Most computer owners only know how to turn on their computers and check e-mail, after that it is guess work at best. They may be proficient in Word or Excel … but to do anything else is beyond their comprehension. Why should they learn anything else, they have a competent group of computer specialist available if they get into trouble or have questions.
To ask them to remember a procedure that only happens once a year or so … give me a break!
"And your training experience is what? "
A helluva lot more than yours.