Okay, I have tried to argue on behalf of parents with sick children but there is no winning. Okay, sick or not, kick them off of the plane, I give up.
I have said nothing about being sick, I even conceded sickness or pain in previous posts.. unfortunately I don't see this event as either of those.
Secondly, even if it was, the parents should still be mortified not expecting the airlines to bend over backwards for them. They offered them a later flight... the airline respected the rest of its customers.... nothing wrong with their decision.
Its rediculous the airline apologized, and even more rediculous that this couple is blaming the airline for poorly handling a situation they clearly were unable to handle themselves.
It's not as if these people were beaten. It's not as if their kid was called "The Spawn of Satan" by the airline staff. The kid wasn't in the seat, the FAA says the kid goes in a seat, end of story.