Yeah, I'd be ticked off too.
Well, from reading the facts as presented in the story, it seems that the flight attendant immediately assumed a hostile posture instead and of trying to help the family.
I think you're projecting somewhat. Where did you get that?
How much time should they have given the parents to get their child under control? And make no mistake - this kid was out of control, "climbing under the seat and hitting (her) parents."
I'm a parent. I would never expect a hundred people to miss their connecting flights just because I couldn't control my son. I wouldn't expect them to just sit there on the tarmac while we waited out his temper tantrum.
Yes, it's hard to travel with children (we've taken my son on a half-dozen trips so far, including two to England). Yes, you deserve some respect and consideration. But that goes both ways - it doesn't mean that everybody else should suffer.
Pardon me, but I don't read either one of those "facts" in this entire account.
The mother was told she couldn't hold the child on her lap...airline policy for those over age 2 as others have posted here. That hardly makes me jump to the conclusion that the personnel was "hostile", "rude" or "arrogant".
And you didn't answer my question(s). What specifically should the airline have done and how much longer should the flight have been delyed because of this one family and this one 3 year old?