[John D]

I think the airline should be ashamed of itself and deserves every bit of the criticism that will be forthcoming on the web.

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I doubt if there will be much if any criticism of the airline. If the parents can not control their child they should be kicked off the plane. What I can not figure out is why they were offered free tickets.

[GatorRN]

Because the parents threw a temper tantrum and the airline attempted to console them.

[GatorRN]

Because the parents threw a temper tantrum and the airline attempted to console them.

[CharlesWayneCT]

The fact is that there's no way to criticize the airline. They could not take off until the child was seated and buckled. The child refused to be seated and buckled. The parents claimed they could not get her to stay seated.


The airline had already delayed takeoff, which in itself is surprising, and it couldn't make 112 people sit there indefinitely waiting for them to calm their child down.

So they removed the problem, refunded the money, AND OFFERED A FREE FLIGHT to all of them. Quite generous.

Watching the show "Airline" on A&E, I've seen adults regularly banned from planes for less than what the child was doing. The airlines don't take off with passengers that can't be counted on to behave during a flight, because once you are off the ground you are stuck.

If you can't get the kid to sit quietly during the 15 minutes of boarding, there's no way you can guarantee the child will sit quietly in her seat during the landing, or if they hit a bumpy spot, or while they are trying to serve drinks. They can't guarantee she won't run up and down the aisles, try to open the cockpit door, hit other passengers, and generally make life miserable for everybody.