No, what you are intent on saying is that because I bank at more than one institution, service is not a factor in my decision making.
If pointing out that your words and your actions are not in sync with each other, well, if the shoe fits..........
They are quite in sync with each other. What I don't follow is why you seem to have such an attitude about it.
I agree with balding eagle. You go on about the virtue of companies spending for good customer service while...
"But I also use ING (an internet bank, no brick and mortar), quite impressive the interest I am receiving"
... you send your business out where there is none because you get a return your wouldn't get if the internet company had to pay for customer service.