A detailed explantion of exactly what went wrong. A detailed explanation of how it will be corrected. A written apology from those involved.
It would also be nice, though not necessary, for her to apologize for being ignorant and stupid, forcing the city to bear the time and expense to prosecute his case.
Hmmm. This usage of the term "forcing" indicates that I am not as familiar with the definition of that word as I had previously thought.