Somewhat related.
http://www.washingtonpost.com/wp-dyn/content/article/2006/12/29/AR2006122901376.html
Resolutions for The Post and Readers
By Deborah Howell
Sunday, December 31, 2006; Page B06
The interests of readers and journalists often intersect in my office. Maybe a better word would be clash.
Journalists and readers don't always think alike. In fact, journalists, who can be a contentious lot, don't always agree with one another. One of my great challenges is negotiating the gap -- sometimes a chasm -- between how readers perceive journalists and how journalists perceive themselves. Looking for ways to increase understanding between readers and journalists is my new year's resolution and a subject worthy of returning to often in 2007.
Paying attention to readers' needs is my job -- and the job of Post reporters and editors. But you can't do a readership survey every day to decide what to cover and put on Page 1 and what size the headline type ought to be and what the lead ought to be. That's the job of journalists.
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What can put journalists in a funk is when their work -- sometimes under tough or dangerous conditions -- is constantly second-guessed or not appreciated by readers.