Sorry .. I don't agree with you.
NO ONE HAS THE AUTHORITY TO PUBLICALLY URSURP THE AUTHORITY OF THEIR PASTOR IN PUBLIC - NOBODY! God never set the church up that way .. and when people go public with their petty greivances .. they only harm themselves.
There are many ways to contact your pastor .. many! But .. unless you are in leadership within that church .. you have no God-given authority to confront your pastor.
Don't like those rules .. start your own church.
One caveat, though I much agree with you . . .
I believe we all have not only the right but the RESPONSIBILITY, DUTY, OBLIGATION, DEMAND of God that WHEN & IF we observe a brother in the ditch or even clearly headed for the ditch, we go to them.
It does seem to be complicated in large organizations. How can dozens go to a busy leader. And, God did seem to establish a bit of a hierarchy with Moses.
However, Christ leveled the playing field. imho, No leader has a right to be protected from input and feedback by a hierarchy. No leader has a right to avoid responding to legitimate feedback.
There's another bit of a problem with that, however. Kenneth Hagin was a firm believer and convinced that God instructed him not to say a word in reply--that God would be his defense. Many have followed that teaching. Who am I to go against God on that score. IF God says such, OK with me. But generally, I don't believe that God instructs leaders to avoid responding to legitimate feedback. I can agree with it when it's whining of malcontents--of which there seem to be no end in Christendom.
That will change somewhat when the earth starts swallowing them up a la Moses, again.
Much appreciate your persistent wisdom hereon, CyberAnt.