You're lucky. My husband has had them for years and never had any claims. Then we had some house damage several years ago and they refused to even come out and look at it. We talked to a construction friend who said that insurance had fixed every such problem he had ever worked on. And we had a second problem soon after and got the same treatment. We had a car accident last year and wasn't sure how to proceed. But the time they returned our phone call, the car had been prepared. There's more stories. We've paid these folks for years. Last month, I had mislaid the bill and they didn't get their check on time. We got a phone a few days later wanting us to charge it. We have nothing but contempt for these people because that's what they've shown to us, but we can't for the life of us figure out why. I have State Farm Auto and had it on my house before I got married. My experiences with them are the total opposite of ours with Allstate. We also tried to insure some personal things when my daughter studied in Europe and they made the process almost impossible. In the end, we didn't do it. We can't say enough bad things about them. I'm glad that someone has had better experience with them.
I can't tell. Are you talking about Allstate or State Farm? (Am curious because I have State Farm.)
My insurance company tried to pull the same thing after Isabel. They wouldn't even contemplate sending out an adjuster. I called them up, told them what I did for a living and promised them that the "your insurance company sucks.com" web site would be open for business by the end of the week.
The adjuster showed up the next day.
Put me in the anti-Allstate club.