Oh, I remember watching "9/11" on the tube. During the lobby scene, you could hear them going "thunk! thunk! thunk! thunk!", just a steady rain. They showed Mychal Judge standing there praying, with an expression on his face that can most effectively be translated, "Oh, God, those poor people!"
When the people began coming out of the towers into the lower lobby, the NYC firefighters made a virtual wall so that the people coming down couldn't see what was happening in the area outside. They didn't want to start an all out panic.
I remember seeing that particular part with Fr. Judge. I was a student at St. John's University at Queens at that time, and Fr. Judge was good friends with one of my theology professors. He had come to give us a lecture a few days prior to 9/11.
I think you'd better change that to "Oh, GOSH, those poor people!" >:P