As I understand it, this kind of thing would not have happened with John Roach at the helm. He was a class act.
The quality of the help is abysmal, the markup on some components is several thousand percent (I'm not kidding). It's the equivalent of paying $20.00 for a can of Coke at a 7-11. Some of their electronics was good - 25 years ago. Recently, they became a phone supplier to the underclass. I will say, that their toy buyers find some neat stuff for Christmas at good prices, stuff that no one else has. That must be one bright spot in their otherwise dismal recent past.