They were being evacuated from a war zone.
Were they being bombed or shot at on the ship?
No? Then be happy.
I think they may have been watching too many cruise ship commercials and were expecting round-the-clock buffets and salad bars, in between swims in one of the pools and visits to the saunas and hot tubs.
If they ever have to be air-lifted, they're going to insist on luxury helicopters with snacks and wine served during the evacuation flight.