Is there anything we can do for you? As your family contacted the state dept and the embassy for you?
as = has
When you go overseas, the first thing to do is register with the embassy and the second thing to do is find out who the consulate warden is where you will be staying in the country.
In a situation like this, it is usually information that is going out from the embassy and not a whole lot of information you can get by calling. To be tapped into that information, you have to have registered.
The State Dept. tells you this but very few Americans overseas do it.
The consulate warden will not be at the embassy, likely he is a businessman, hotel manager of someone there on a constant basis that is charged with communicating to Americans in a situation like this.
But, if he don't know you are there, you have to try and find him.