Interesting you mentioned 'hospital case worker'. With 30+ years in level 1 urban trauma centers I have no idea what you mean in reference to this phrase. Major level 1 hospitals have transplant teams. They include everybody from clergy to the chopper pilots who deliver the 'parts'. Consider that when death is imminent (ie..when you have grey matter leaking out of what used to be your forehead), the organs will be more viable the earlier you can retreive them. Iterfacing with a family who's son/daughter will live due to organ transplant is uplifting to say the least.
She was a person who was talking to the family in the ICU waiting room. There was an accident and the man was in a coma. She was trying to tell them that there was no chance of recovery but if they pulled the plug the organs could be harvested for transplants.
I did not get her business card and at the time, she was just plain ghoulish to be doing this. I think is we had not asked her to leave the friends wife would have physcially lashed out at her.
You points are dwarfed by what that was happening in that waiting room. It is nice they feel good harvesting organs, that changes noting for the family who must bury the remains of the loved one and find no comfort that organs were conveniently harvested.