That's just moronic. There's no reason why there can't be certified software available to do it. I can see gun stores scanning in a barcode on the box to enter the serial number of the firearm, then scanning in a driver's license for the customer information. Then re-enter by hand as a double-check.
It's been a number of years since I purchased a firearm, but you'd think the record keeping system would have at least kept up with technology.
"There's no reason why there can't be certified software available to do it."
Sure there is, an automated system would reduce costs and opportunities for the ATF to flex its muscle.
Actually, there is. A gun store owner can go online and enter all the information that you fill out in your paperwork. However, ATF still requires paper hardcopies of everything and the little book has to be filled out too.
Oh come now, this is the government, and probably the most anal retentive arm of it. They have Rules you know, and the Rules are Holly Writ, even if they was writ in 1935 or 1969.