Poor boomers. Assumed the big union cash cow would go on forever. Spent too much on short term comfort and fancy vacations. Boo freakin' hoo. (I started my 401K when I was 24 years old.)
I agree service isn't what it used to be, but then people don't behave like they used to either.
I have had a car brought to be from a dealership to test drive, and I bought it, have had it for years, but I didn't ask for the favor. It was their idea, and I appreciated the service because I wasn't feeling all that well that day to go further than I normally would to check out a car.
My step-mother made an awful scene at an airport once and demanded loudly that they get her on another plane or special flight. I can't remember all the details, but she got her way.
I'm from the old school where you patiently put up with it, sitting amide piles of baggage on the floor with other passengers in a London airport without complaining for hours waiting for a bus that was supposed to pick us up and there was some mixup, sleeping on a pile of luggage in O'Hare after an overseas flight when a flight was delayed. Bus catches on fire so you wait at a restaurant for a couple hours they have taken you for a replacement bus. I never complained. I try to see the bright side of it if there is one and am thankful that people try to do the best they can in unpredicted and goofed up situations.
I will say that now that I'm older, I can't just plop down and sleep just anywhere any more, so I would have to go to a motel and book another flight or something.
Admittedly, I have lost my temper a few times and made a fuss about something which, in retrospect, was not that big a deal.
Yesterday was a hellish day for me because of a prescription snafu, caused hours and hours of waiting and phone calls. Something good totally unexpected came from it though. I got something I've been wanting for years and couldn't afford at a terrific deal because, in my frustration, I sat down and read through stuff I don't normally bother with.