I agree that rules are rules, but the woman has lived there for 10 years and now they seem to be changing them?
What's a nice girl like you doing on a thread like this? :-)
I work in a nursing home which has a smoking area. They tried to make it non-smoking, but the people signed on to a smoking facility and the NH has to abide by the contract. Besides, we have around 50 or so elderly who smoke. That's a chunk of change to lose. The smokers are supervised and cannot have tobacco or lighters in their rooms. It's working out nicely, but the smoking nazis still complain about them.