could be her lawyer's doing, but she has to sign off on the complaint before it's filed. lawyers can muck up anything.
Hedrick should not take any of this personally. I don't doubt that he has tried to help the woman. His organization is being sued because his employee caused the crash. The lawsuit is to recover damages. Sure, it was an accident, but there is liability associated with it. She may not have even liked the wording of the complaint.
Hedrick's insurance company couldn't reach a settlement with the woman, so she had no choice other than to sue Hedrick. She can't sue the insurance company directly, so she has to sue Hedrick. Hedrick's insurance company is simply trying to minimize their payout.