I have DirecWay in Ohio. It fails when there is significant snowfall, which means climbing up on the roof with a broom and sweeping off the dish. Or a thick fog, or heavy rainy overcast, for which there is apparently no cure except to do something else until the weather clears. The satellite operations center also seems touchy, as sometimes the service fails for no observable reason--maybe overload, IDK. On the whole I give DWay about a D for reliability. Sorry I bought it because I coulda had a DSL, which I have in my office, and which has been excellent and never failed yet in months.
I'm glad I'm not the only DirecWay customer who has to 'get involved'.
The nearest service guy to me is 85 miles away. Luckily, we Canadians get tech support from PEI - it's been great!
I love my satellite internet.