A lot of information about Dubrovka/Nord-Ost has come out due to lawsuits of the former hostages. Some of them have turned to the European Court of Human Rights, and an American family is also trying to sue Russia over the death of their son.
" I am frequently accused of not being objective; they say that I suffer from 'Stockholm syndrome'. I really have no reason to side with the Chechens: they set up the situation that resulted in the death of my entire family. I understand clearly that even in spite of the Chechens' acts my loved ones could have been saved had the authorities not undertaken this senseless, illogical assault, which could protect no one, and could have led the Chechens to blow everyone up. The assault itself was the cause of my loved ones' deaths."
She didn't blame the terrorists for anything. Even when they killed people she didn't condemn them. I don't think you can look at the situation without placing some or most of the blame on the terrorists.