[CodeToad]

"Having India take calls in the evening (their daytime) makes a lot of sense."

No, it doesn't. Amercians of all types work night shift, including doctors. There is no reason to outsource to foreign nations our personal information that is NOT protected by our laws in foreign nations.

[Incorrigible]

There is no reason to outsource to foreign nations our personal information that is NOT protected by our laws in foreign nations.

There is definitely more that needs to be done to ensure proprietary data is not accessible by people outside the US jurisdiction.  However, Indian law enforcement does vigorously purpose malicious, data stealing, perpetrators in India since the government there does not want this to become a problem that will prevent additional off-shoring.  For the most part, impersonation crime is committed by Americans against Americans (or at least by people on American soil).

 

[KC_Conspirator]

There is an article today in the NY Post about an Indian outsourcing scam dealing with fraud and identity theft. Dell can go screw themselves. They should lose every government contract they have.

[Californiajones]

Yes, how about that story about the medical transcriber who outsourced to India and the Indian transcriber BRIBED the hospital with their own medical records to the tune of thousands and thousands of dollars because the outsourcer hadn't paid her.

That is OUR personal information that is NOT protected by OUR laws.

Tsk tsk on anyone who thinks cheap overseas labor is really cheap.

Ditto for illegal immigrant labor.