As you should Victor. I no longer purchase Dell and not because of price but because of the poor, "English as a 2nd language service". That poor service increased my COST more than the original purchase price because of lost data and applications. Looking at the initial price tag is short sighted.
And that should be a consideration for anyone who is tech support dependent.
I did have an occasion to use Dells tech support, but I used the online chat version (no accents). I was reasonably pleased. My daughters machine started bombing to a blue screen two weeks before the warranty ran out. I did what the techs told me to try, but had to keep going back because the "fixes" didn't work. Once I convinced the tech support person that I had already exhausted their script, they started replacing parts. Long story short, my daughter's machine is completely new except for the case and power supply. The problem was the CPU (Intel's fault not Dell's). It took a week and cost Dell three trips to my house, but I don't think that would have been different if the tech support were in the US.