Interesting article. My wife as a computer program was someone who was "replaced" by someone from India. The company went from being a very good non-profit one with a good working model to a not-so-good public one. They lost big contracts (note that they prospered during the dot com busts) and are in much smaller offices than before--a shell of their former selves.
I still can't stand getting a call from "George Jones" or "John Smith." HEHE I do like having someone close by who can understand certain situations better than someone clear away in Timbuktu.
The latest outsourcing: debt collectors.
I have the misfortune of having the same name as someone up to his eyeballs in debt and sloppily delinquent about paying his bills. Over the last few years I go through spates of phone calls from so-called lawyers' offices and their investigators. I've even had so-called self-proclaimed bounty hunters show up at the door to repossess cars I have never owned.
Guess where the calls come from now? Just guess. Come on. You can do it . . .