It might behoove the lawyer to find out who got fired from the hospital in the month after all of this happened. My guess is that someone did not follow procedures properly which resulted in the infection. Once the hospital determined how she got infected, they in most likelyhood fired the responsible party and had them sign a non-disclosure form on the way out the door.
Here's the point...when she made that call ALL she was asksing for was payment of medical bills, but the guy was so mean to her, she immediately called a lawyer, laywer says.."I will handle this from now on" and now they're asking for pain and damages. How you're treated in the beginning of an accident dictates what the victim will do. I know the pain my friend is in...she will be a multi-millionaire when this is through...and it could have all been avoided if the Corporation had just taken responsibility and DONE THE RIGHT THING.