Why is it so damned difficult for non-business owners to see the world through a business owner's eyes? I never said, not once, that the Mexican/Portagee/Chinese/Madagascaran/insert-your-favorite non-American-here replacement worker provides outstanding service to the bitter, petty, and universally myopic Free Republic isolationist. What I have said, every time, is that they are more productive. On the margin. Which means they add to the overall profitability of the business.
This does not mean they work harder; it does not mean they are better looking; this does not mean they will steal your wife and corrupt your children. It means that the very unemotional machinery of business has determined that exploiting their labor is more efficient than exploiting yours. Get over it. And if you don't like calling India to service your Dell, stop buying their computers.
Short term fix. Many companies are starting to realize that for every one call to an American support person two or three are made to the overseas support person.
"And if you don't like calling India to service your Dell, stop buying their computers."
No, you end up not calling their support center AGAIN. Dell has pulled back from overseas support quite a bit due to complaints. People end up going for third party support.
I have no problem with business owners making a profit - particularly the business owners who risked their own capital and sweat to establish the business. But the problem today is that most CEOs are not the business owners and they run the company for Wall Street. Whatever they do, they cannot lose (golden parachute & huge comp package regardless).
What is missing is morality.
I think they guy who founded/runs Cosco is worthy of a hat tip.
Unions are a different thing altogether.